How to Check a China to Australia Forwarder: Cost, Restricted Goods, Delivery and Claims Checklist

Pricing questions

Ask whether warehouse handling, consolidation, packing, freight, customs-related processing and delivery are included.

Also ask about volumetric weight, oversized goods and remote postcodes.

DDP and DDU

DDP usually means duties and taxes are considered in the service arrangement; DDU usually means destination charges may be payable.

Definitions vary by route and must be confirmed with the provider.

Insurance and compensation

Ask how loss, damage and delay are handled and whether insurance is required.

High-value, fragile and bulky goods need clearer packing and insurance terms.

Restricted goods

Food, medicine, timber, batteries, liquids, powders, branded goods and commercial quantities need checking first.

Do not rely on what someone else shipped before.

Frequently Asked Questions

What should I know about Pricing questions?

Ask whether warehouse handling, consolidation, packing, freight, customs-related processing and delivery are included. Also ask about volumetric weight, oversized goods and remote postcodes.

What should I know about DDP and DDU?

DDP usually means duties and taxes are considered in the service arrangement; DDU usually means destination charges may be payable. Definitions vary by route and must be confirmed with the provider.

What should I know about Insurance and compensation?

Ask how loss, damage and delay are handled and whether insurance is required. High-value, fragile and bulky goods need clearer packing and insurance terms.

What should I know about Restricted goods?

Food, medicine, timber, batteries, liquids, powders, branded goods and commercial quantities need checking first. Do not rely on what someone else shipped before.

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