Open the User Centre and select the dedicated warehouse address page. It displays Name, Telephone, Address and Zip Code separately and provides a copy-all action. Warehouse or customer-service assignment details may change, so use the current account page rather than an old chat message or another customer's order.
The domestic recipient name can be maintained in account settings and is displayed together with the member ID. Copy the address again after changing the name so the Taobao order matches the current account details.
Enter the name, telephone, full address and postcode exactly as shown in the user centre. Do not remove the member ID from the recipient name or rewrite the phone and address. If a field is too short, ask customer service how to retain every identification element.
Do not select anonymous delivery for the Taobao order. Hiding recipient information can prevent the warehouse from linking a delivered parcel to the correct account, and the recipient name should remain consistent with your DDExpress profile.
Save every domestic tracking number because one Taobao order can be split into several parcels. Courier delivery is followed by warehouse check-in and photography; the current user-centre guidance states that photography is normally completed within one to two days after receipt.
If the parcel is still missing after normal processing time, contact customer service with the member ID, domestic tracking number, Taobao order screenshot and delivery time. The warehouse search result determines the next step.
Check that every required parcel is listed and review item names, quantities and any exception photos. Then create and submit a transfer list in the User Centre with the Australian delivery address, item details and necessary notes.
Customer service coordinates packing after submission. Final weight, dimensions and available routes depend on actual packing and item review; food, liquids, powders, batteries and timber are not automatically eligible merely because they reached the warehouse.
Open the User Centre and select the dedicated warehouse address page. It displays Name, Telephone, Address and Zip Code separately and provides a copy-all action. Warehouse or customer-service assignment details may change, so use the current account page rather than an old chat message or another customer's order. The domestic recipient name can be maintained in account settings and is displayed together with the member ID. Copy the address again after changing the name so the Taobao order matches the current account details.
Enter the name, telephone, full address and postcode exactly as shown in the user centre. Do not remove the member ID from the recipient name or rewrite the phone and address. If a field is too short, ask customer service how to retain every identification element. Do not select anonymous delivery for the Taobao order. Hiding recipient information can prevent the warehouse from linking a delivered parcel to the correct account, and the recipient name should remain consistent with your DDExpress profile.
Save every domestic tracking number because one Taobao order can be split into several parcels. Courier delivery is followed by warehouse check-in and photography; the current user-centre guidance states that photography is normally completed within one to two days after receipt. If the parcel is still missing after normal processing time, contact customer service with the member ID, domestic tracking number, Taobao order screenshot and delivery time. The warehouse search result determines the next step.
Check that every required parcel is listed and review item names, quantities and any exception photos. Then create and submit a transfer list in the User Centre with the Australian delivery address, item details and necessary notes. Customer service coordinates packing after submission. Final weight, dimensions and available routes depend on actual packing and item review; food, liquids, powders, batteries and timber are not automatically eligible merely because they reached the warehouse.