Sign in to the DDExpress user centre and copy the current Nanjing warehouse recipient, member reference, phone, detailed address and postcode into JD.com. If warehouse details change, use the version displayed in the account rather than another customer or an old order.
The member reference connects an incoming parcel with the correct account. After a JD direct or marketplace seller dispatches the goods, save the domestic carrier and tracking number. Record every number when the order is split; a JD order number alone is not sufficient for warehouse tracing.
A domestic delivered scan does not mean every item is already checked in. Wait for each parcel to appear in the user centre and compare its tracking number, piece count, item name, outer packing and exception information. If a delivered parcel remains unmatched, provide customer service with the member reference and domestic tracking number for investigation.
JD orders can be divided by fulfilment warehouse, stock status or category. Before creating an international forwarding order, confirm that all parcels intended for the shipment have arrived and address seller shortages, wrong goods, damage or returns.
After the parcels arrive, select the relevant warehouse entries in the user centre and create a forwarding order. Add requests for suitable removal of duplicate packing, consolidation, carton separation or fragile protection. Heavy, fragile, liquid, battery-containing or route-incompatible goods may not belong in one carton.
Assess cost and route from final packed actual weight, dimensions, carton count, item attributes, packing and destination postcode. Current air options may suit smaller time-sensitive goods, while sea freight can be assessed for non-urgent bulky goods, but cost and arrival time should not be promised before packing and route confirmation.
For appliances, provide the product link, brand and model, voltage, power, plug, dimensions, and battery type, quantity, capacity and removability. Carrier acceptance and Australian product suitability are separate checks; customers must also verify local voltage, plug and compliance requirements.
Food, medicine, liquids, powders, cosmetics, batteries, branded goods, timber, bamboo or rattan items and used outdoor equipment also need accurate details for an initial service review. That review cannot replace a carrier, Australian authority or physical inspection decision.
Sign in to the DDExpress user centre and copy the current Nanjing warehouse recipient, member reference, phone, detailed address and postcode into JD.com. If warehouse details change, use the version displayed in the account rather than another customer or an old order. The member reference connects an incoming parcel with the correct account. After a JD direct or marketplace seller dispatches the goods, save the domestic carrier and tracking number. Record every number when the order is split; a JD order number alone is not sufficient for warehouse tracing.
A domestic delivered scan does not mean every item is already checked in. Wait for each parcel to appear in the user centre and compare its tracking number, piece count, item name, outer packing and exception information. If a delivered parcel remains unmatched, provide customer service with the member reference and domestic tracking number for investigation. JD orders can be divided by fulfilment warehouse, stock status or category. Before creating an international forwarding order, confirm that all parcels intended for the shipment have arrived and address seller shortages, wrong goods, damage or returns.
After the parcels arrive, select the relevant warehouse entries in the user centre and create a forwarding order. Add requests for suitable removal of duplicate packing, consolidation, carton separation or fragile protection. Heavy, fragile, liquid, battery-containing or route-incompatible goods may not belong in one carton. Assess cost and route from final packed actual weight, dimensions, carton count, item attributes, packing and destination postcode. Current air options may suit smaller time-sensitive goods, while sea freight can be assessed for non-urgent bulky goods, but cost and arrival time should not be promised before packing and route confirmation.
For appliances, provide the product link, brand and model, voltage, power, plug, dimensions, and battery type, quantity, capacity and removability. Carrier acceptance and Australian product suitability are separate checks; customers must also verify local voltage, plug and compliance requirements. Food, medicine, liquids, powders, cosmetics, batteries, branded goods, timber, bamboo or rattan items and used outdoor equipment also need accurate details for an initial service review. That review cannot replace a carrier, Australian authority or physical inspection decision.