Our consolidation system does not automatically sync with JD.com orders. When purchasing on JD, please enter our Nanjing warehouse as your shipping address and ensure your member ID is included in the address details.
Once JD ships your item, retain the domestic tracking number. The warehouse normally checks parcels in using the member ID in the address. If tracking shows delivery but the parcel is not visible in your account, contact customer service with the tracking number for assistance.
To expedite domestic delivery, JD often splits a single order into multiple packages. Please wait patiently until all your packages show as "Arrived" in our Nanjing warehouse.
After all parcels arrive, create and submit a transfer list in the user centre. Customer service then coordinates packing. Removing seller packaging or adding protection depends on the item type and the actual condition of each parcel.
Transport eligibility depends on details such as battery type and capacity, power rating, dimensions, and packaging. Provide the model and specifications for an initial carrier review before shipping. Voltage, plug type, and local certification are separate purchase and usage checks, not guarantees of transport eligibility.
Our consolidation system does not automatically sync with JD.com orders. When purchasing on JD, please enter our Nanjing warehouse as your shipping address and ensure your member ID is included in the address details. Once JD ships your item, retain the domestic tracking number. The warehouse normally checks parcels in using the member ID in the address. If tracking shows delivery but the parcel is not visible in your account, contact customer service with the tracking number for assistance.
To expedite domestic delivery, JD often splits a single order into multiple packages. Please wait patiently until all your packages show as "Arrived" in our Nanjing warehouse. After all parcels arrive, create and submit a transfer list in the user centre. Customer service then coordinates packing. Removing seller packaging or adding protection depends on the item type and the actual condition of each parcel.
Transport eligibility depends on details such as battery type and capacity, power rating, dimensions, and packaging. Provide the model and specifications for an initial carrier review before shipping. Voltage, plug type, and local certification are separate purchase and usage checks, not guarantees of transport eligibility.