Most Xianyu sellers are individuals, meaning item condition and packaging vary greatly. When your parcel arrives at our Nanjing warehouse, we highly recommend requesting a photo inspection to verify the actual state of the goods.
High-definition photos allow you to confirm if the item matches the seller's description and check for obvious defects or missing parts. This helps avoid discovering issues only after the item reaches Australia.
Australian biosecurity authorities apply strict requirements to used items. Used shoes, camping gear, and outdoor equipment should be clean, dry, and free of soil, seeds, and other biosecurity risk material.
If visible stains or mud are found during the warehouse inspection, you must thoroughly clean the items before shipping. Our customer service only provides an initial review; Australian biosecurity makes the final quarantine decision.
Some Xianyu sellers may not support standard express delivery. In this case, communicate with the seller on the Xianyu app to confirm if they can use alternative local delivery methods to safely transport the item to our Nanjing center.
Second-hand electronics with built-in batteries require individual review. Because the battery health is unknown, customer service must confirm the item type, battery capacity, and packaging safety before assigning a transport channel.
Most Xianyu sellers are individuals, meaning item condition and packaging vary greatly. When your parcel arrives at our Nanjing warehouse, we highly recommend requesting a photo inspection to verify the actual state of the goods. High-definition photos allow you to confirm if the item matches the seller's description and check for obvious defects or missing parts. This helps avoid discovering issues only after the item reaches Australia.
Australian biosecurity authorities apply strict requirements to used items. Used shoes, camping gear, and outdoor equipment should be clean, dry, and free of soil, seeds, and other biosecurity risk material. If visible stains or mud are found during the warehouse inspection, you must thoroughly clean the items before shipping. Our customer service only provides an initial review; Australian biosecurity makes the final quarantine decision.
Some Xianyu sellers may not support standard express delivery. In this case, communicate with the seller on the Xianyu app to confirm if they can use alternative local delivery methods to safely transport the item to our Nanjing center.
Second-hand electronics with built-in batteries require individual review. Because the battery health is unknown, customer service must confirm the item type, battery capacity, and packaging safety before assigning a transport channel.